Welcome to the Black Pearl Company FAQ page! Here, you'll find answers to the most common questions about our products, shipping, and policies. If you have any further inquiries, feel free to contact us at blk.pearlcompany@gmail.com.
1. What ingredients are used in Black Pearl Company products?
We use only high-quality, natural ingredients like shea butter, cocoa butter, essential oils, and natural sugar crystals in our body butters and scrubs. Our products are free from harmful chemicals, parabens, and artificial additives, ensuring they are safe and effective for all skin types.
2. Are your products cruelty-free?
Yes! All Black Pearl Company products are cruelty-free. We do not test on animals, and our ingredients are ethically sourced.
3. Is your packaging eco-friendly?
We are committed to sustainability and use eco-conscious packaging materials whenever possible. Our goal is to reduce waste and minimize our environmental footprint.
4. How should I use the body butter?
For best results, apply our body butter to clean, dry skin. Gently massage it into your skin, focusing on dry areas. It’s perfect for daily use to keep your skin soft, moisturized, and glowing.
5. How often should I use the sugar scrub?
We recommend using our sugar scrub 2-3 times a week. Gently exfoliate in circular motions, focusing on areas with dry or rough skin, then rinse off to reveal smooth, radiant skin.
6. Can I use the lip balm daily?
Absolutely! Our lip balm is designed for daily use. It helps protect and moisturize your lips, making it especially useful during colder months or dry weather.
7. What’s the burn time for your candles?
Our hand-poured soy candles have a long-lasting burn time of approximately 40-50 hours. Be sure to trim the wick before each use to ensure a clean, even burn.
8. Do you offer international shipping?
Currently, we only ship within the United States. We hope to expand our shipping options in the future.
9. How long will it take to receive my order?
Once your order is placed, it typically ships within 2-3 business days. Shipping times vary depending on your location, but most orders within the US arrive within 5-7 business days.
10. What is your return/refund policy?
At this time, we do not offer refunds or accept returns. Please ensure you review your order carefully before finalizing your purchase. If there are any issues with your order upon delivery, please contact us at blk.pearlcompany@gmail.com and we’ll work to resolve the issue.
11. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this link to monitor the status of your delivery.
12. Do you offer gift options?
Yes! Many of our products, like the Holiday Glow Bundle, make great gifts. We also offer gift wrapping and personalized messages upon request.
13. How do I contact customer service?
You can reach our customer service team via email at blk.pearlcompany@gmail.com. We’re happy to assist with any questions or concerns you may have.
14. Do you offer discounts or promotions?
Yes, we occasionally offer special promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals and exclusive offers.
15. Can I change or cancel my order after it has been placed?
If you need to make changes to your order, please email us at blk.pearlcompany@gmail.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
For any other questions, don’t hesitate to contact us. We’re here to help!