Frequently Asked Questions – Black Pearl Company

Welcome to the Black Pearl Company FAQ page! Here, you'll find answers to the most common questions about our products, shipping, and policies. If you have any further inquiries, feel free to contact us at blk.pearlcompany@gmail.com.

1. What makes Black Pearl Company candles special?
   At Black Pearl Company, our candles are thoughtfully handcrafted using a premium blend of coconut and soy wax, ensuring a clean, long-lasting burn with minimal soot. We carefully select high-quality fragrance oils to create subtle, sophisticated scents, alongside offering unscented options for fragrance-sensitive customers. Each candle is poured into a carefully curated or handmade vessel, reflecting our commitment to artistry, sustainability, and exceptional quality.

2. What types of candles do you offer?
   We offer an elegant range of single and multi-wick candles to suit different preferences and room sizes. Candles come in either carefully curated glass or handcrafted vessels made from natural materials like clay and ceramic, adding charm and uniqueness to your space. For those sensitive to fragrance or preferring a neutral ambiance, we also provide unscented candles that still deliver the same beautiful glow and burn quality.

3. Are your candles eco-friendly?
   Absolutely. We prioritize sustainability in every step—from using eco-friendly, natural coconut soy wax blends and phthalate-free fragrance oils to offering recyclable and reusable packaging materials. Our dedication extends to minimizing waste during production and selecting materials that support a healthier environment and home.

4. How should I care for my candle to get the best burn?
   For optimal performance and longevity, we recommend:

• Always trim the wick to about ¼ inch before lighting to prevent soot and uneven burning.

• Burn your candle for at least 3-4 hours each time so the wax melts evenly across the surface, avoiding tunneling.

• Keep candles away from drafts, vents, or fans to maintain a steady flame.

• Do not burn candles for longer than 4 hours continuously for safety and wax quality preservation.

5. Can I request a custom scent or place a special order?
   Yes! We love collaborating with customers to create personalized candle experiences. Whether you want a custom fragrance blend, a specific vessel design, or bulk ordering for events or gifts, please contact us at blk.pearlcompany@gmail.com, and we’ll be happy to discuss your needs.

6. What is your return or exchange policy?
   Customer satisfaction is very important to us. If you receive a product that does not meet your expectations or if there is an issue, please contact us within 14 days of delivery at blk.pearlcompany@gmail.com. We will gladly work with you on exchanges, refunds, or resolving any concerns promptly.

7. How long does shipping take and what are the shipping options?
   Orders typically ship within 3 business days after confirmation. Standard delivery times vary depending on your location and the shipping method selected during checkout. We provide tracking information for all shipments to keep you updated. Expedited shipping options may be available at checkout.

8. Do you ship internationally?
   Currently, we offer shipping within the United States. If you are interested in shipping to a location outside this region, please reach out to blk.pearlcompany@gmail.com to inquire about special arrangements.

9. Who can I contact if I have questions or issues with my order?
   Our dedicated customer service team is here to help! Reach out anytime at blk.pearlcompany@gmail.com with your questions, concerns, or special requests. We strive to respond within 48 hours and ensure you have a seamless and enjoyable experience with Black Pearl Company.

10. Are your candles safe to use around children and pets?
    Our candles are made with non-toxic, eco-friendly ingredients and designed for safe burning. However, as with all candles, please always burn them in a supervised area away from children, pets, and flammable materials to ensure maximum safety.

11. Can I reuse the candle vessels?
    Yes! Our handmade vessels are crafted not just as containers but as beautiful keepsakes. Once your candle is finished, you can clean and repurpose them as decorative holders, planters, or storage for small items—adding lasting value beyond the candle itself.

12. Do you offer gift wrapping or customization for gifts?
    We do offer gift wrapping options and can include personalized notes or packaging details to make your gift extra special. Please add your preferences at checkout or contact us directly at blk.pearlcompany@gmail.com for custom gift orders.