At Black Pearl Company, we are dedicated to ensuring your order is processed and delivered as smoothly as possible. Please review our shipping policy below for important details regarding shipping times and guidelines.
Shipping Locations
Currently, we only ship within the United States. We hope to expand our shipping options internationally in the future.
Processing Time
All orders are processed within 2-3 business days after your order is placed. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Time
Once your order has been processed, it will typically arrive within 5-7 business days. Shipping times may vary depending on your location within the United States. Please note that we are not responsible for delays caused by the shipping carrier or due to weather conditions, holidays, or other unforeseen circumstances.
Shipping Rates
Shipping rates are calculated based on your order total and shipping destination. You will be able to review the shipping charges at checkout before finalizing your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment and monitor its progress. If you do not receive your tracking information, please contact us at blk.pearlcompany@gmail.com.
Lost or Delayed Packages
If your package is delayed or does not arrive within the expected delivery window, please check the tracking information provided for updates. If you believe your package has been lost in transit, contact us at blk.pearlcompany@gmail.com, and we will assist in resolving the issue with the shipping carrier.
Incorrect Shipping Information
Please ensure that your shipping information is correct before submitting your order. We are not responsible for orders shipped to incorrect addresses. If you notice an error in your shipping information, please contact us immediately at blk.pearlcompany@gmail.com to update your information before your order is processed.
Contact Us
For any additional questions regarding our shipping policy, feel free to contact us at blk.pearlcompany@gmail.com. We’re happy to assist with any inquiries you may have.